![]() ![]() Then starlink sent me new (refurbished) router and cable, it didn’t help at all. No matter what I tried, disconnecting from the power for 30 min, an hour, whole day it didn’t help. But I think that was the first meltdown of the dish. That day I wasn’t paying too much attention because it came back after few hours. Hi Scott, I lost my connection on January 11th. I will also use Bill and Noah’s tape/zip tie to see if that improves any connection issue and restores. ![]() I have a support ticket logged with pictures, screen shots (error on upload with too many pictures so had to reduce #) and request to suspend service until service is restored. Anyone who received a replacement router in this thread didn’t seem to experience that to be a solution. I’m wondering if it is the cord but not sure since cord worked and is secured in place along house with fasteners- no damage….or could it be router. Mast/mount is secure (starlink brand) – Obstruction test shows clear sky- no obstructions. Devices in the house show Starlink signal but with Error – No internet connection. (checked 3x+) Router power light is on- advanced settings show ‘device’ is green dot, router and dish are ‘red dot’. Then Sunday night and Monday at home until 11am – Offline error (no obstruction, but cold weather so I’ll try Glrn’s indoor warm up technique) – factory reset/power cycled- no damage on router or cord or dish. We leave a cord in Maine and bring the router and dish back and forth (about once per 2-3mo) in original protective packaging. The reason was for portability to remote Maine second home. We made the jump in May of 2022 to Starlink from fiber optic. To see more about how to contact Starlink, check out our how to guide. From there, you can create an online support ticket requesting help by clicking the thumbs down icon on the help section most relevant to your issue. To contact Starlink, you’ll need to log in to your account on the website or app, and find the Support section in the menu. Starlink will help you obtain a new cable, router, or dish depending on what they find. Still getting error messages after following the tips above? Don’t worry! Your dish is most likely under warranty. If you continue to see the no signal error, contact Starlink by creating a support ticket. If you don’t have any obstructions or bad weather, try rebooting Starlink. Like I mentioned, weather can cause the signal to be lost. If you don’t have many obstructions, check the weather outside. To fix it, take a look at the Obstructions option in the menu of the Starlink app. Usually, the No Signal Received error comes and goes as the connection to the satellites is interrupted from obstructions. Heavy rain and snow can also cause the error. Obstructions, such as trees and buildings, can cause the Offline – No Signal Received error message. There are some additional situations that cause the Starlink app to read Offline: Offline – Booting If your system is out of warranty, you can purchase a replacement router from the Starlink shop. I recommend contacting Starlink to see about getting replacement hardware. If none of the tips above fixed the error, you could have a defective router or dish. To perform a factory reset, power cycle the router 6 times in a row. A factory reset restores the router back to factory settings. If you have power and the reboot didn’t work, try a factory reset of the router.Wait about 10 minutes for the system to completely boot back up If you do have power at the router and the LED is on, reboot Starlink by unplugging the power cord, waiting 30 seconds, and then plugging it back in.Check that the AC power cord plug on the router is fully connected If the light isn’t on, there is no power to the router. There is an LED light on the bottom of the router to indicate AC power. Follow these troubleshooting tips to fix the error:
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